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Expand/Contract Questions and Answers

  • Where does Westerville water supply come from?

  • Are tours of the water plant available?

  • Is Westerville water softened?

  • What is the hardness of Westerville water?

  • Do I need a water softener or other home treatment device?

  • Does Westerville fluoridate its water?

  • Why is my water sometimes cloudy when I first fill a glass and then it clears up?

  • Who do I contact for billing and account information or establishing new service?

  • Who is responsible for the repair to the water lines coming into my house and the meter?

  • What is water backflow?

  • What is a water cross connection?

  • What is a water backflow preventer?

  • Where are water backflow preventers required?

  • What testing is required if I have a backflow preventer?