Westerville's drinking water treatment plant is located at 312 W. Main Street. The plant treats water from Alum Creek and various underground water wells.
Are tours of the water plant available?
Yes. Tours may be arranged by calling the water plant during business hours at 901-6770.
Is Westerville water softened?
Yes. The Westerville water plant is a lime softening plant that reduces the minerals in the water responsible for hardness.
What is the hardness of Westerville water?
The water hardness averages 128 milligrams per liter (mg/l) or 7.5 grains per gallon (gpg).
Do I need a water softener or other home treatment device?
Unless a special need exists, further treatment is not required. Westerville's water complies with all drinking water standards and is treated to meet the needs of most consumers. The Westerville Water Division received the Ohio Environmental Protection Agency's Award of Excellence as an outstanding water system.
Does Westerville fluoridate its water?
Yes. Westerville was the first community in Ohio to fluoridate its drinking water, beginning in 1951. Fluoride is added at the plant to bring the level up to 1 to 0.85 milligrams per liter (mg/l).
Why is my water sometimes cloudy when I first fill a glass and then it clears up?
Water is sometimes cloudy when it comes out of the tap because the water is no longer under pressure and dissolved air is being released in the form of tiny bubbles. As these bubbles rise to the top, the water clears. This is most noticeable in during the colder months and in the hot water.
Who do I contact for billing and account information or establishing new service?
The Utility Billing customer service office can be reached at 901-6430.
Who is responsible for the repair to the water lines coming into my house and the meter?
The City maintains the water lines in the street up to the curb box. The curb box is the shut off valve located near the side walk. The property owner is responsible for repairs from the curb box to the house. The water meter is maintained by the City. If there is a problem with the meter please call 901-6770.
What is water backflow?
Backflow is the flow of water from a building’s plumbing back into the public water system. This reversal of flow can be caused by drop in water pressure in the public system (such as from a water main break or hydrant usage) or an increase of pressure from within the building. This backflow of water may carry some contaminates from cross connections within the building back into the public system.
What is a water cross connection?
A connection between drinking water pipes and any source of potential contamination is a cross connection. When the water pressure changes from internal usage or water system fluctuations, contaminated water may back flow into your plumbing from unprotected cross connections. Common household cross connections are garden hoses left in a bucket of cleaning chemicals or in a pool and attachments to hoses used to apply lawn chemicals.
What is a water backflow preventer?
Backflow preventers protect the safety of the public water system by physically preventing the backflow of water and any potential contaminants from the consumer’s plumbing to the public system. The devices are installed by the consumer on their plumbing after the water meter.
Where are water backflow preventers required?
Backflow preventers are required by State law (Ohio Administrative Code 3745-95) and the Ohio Plumbing Code (chapter 608) to be installed where there is a potential health or contamination threat within the consumer’s plumbing system. Most commercial buildings and residential properties with in-ground irrigation system require a backflow prevention device. Further information can be found in the City’s Cross Connection Control Policy on the Water Division’s main web page (click on "Water" under "Services" to access this information).
What testing is required if I have a backflow preventer?
To ensure the device is working properly, the consumer is required to have annual testing done by a State certified backflow tester. Reports of this annual testing must be maintained by the consumer and forwarded to the Westerville Division of Water. Report forms are available on the Water Division's main web page (click on "Water" under "Services" to access this information).