Find the most up-to-date information about City facility availability, services and programs on the COVID-19 page.

Utility Payment Options

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The City of Westerville offers an online service to help customers manage their utility accounts. The utility customer care portal will enable residents to pay utility bills online*, view e-bills, usage data, payment history and more. Click here to get started.    * NEW- The City of Westerville is now accepting online EFT payments through the utility customer care portal. Each transaction is subject to a non-refundable $2.95 fee. *

Customers will need their six-digit customer number and six-digit account numbers when completing online transactions. A $2.95 fee will apply for each online payment up to $400.*


Customers can also make debit or credit card payments over the phone without registering by calling 1 (844) 368-1114*. Check payments will not be accepted by phone.

Customers will need their six-digit customer number and six-digit account numbers when completing phone transactions. A $3.70 fee will apply for phone payments up to $400*.


Payment of utility charges may also be made with cash, check, money order, through online bill payment services offered by banks or other service providers, or by using our bank draft option. Our bank draft program allows for the amount of your account balance to be electronically withdrawn from your bank account each month on the due date. A bill is still provided to you so that you’ll know in advance what amount will be withdrawn on the due date. To enroll in the bank draft program, please complete and return the form. A voided check must be included with the completed form so that we use correct banking information.


Cash, check, and money order payments are also accepted in person at 64 E. Walnut St. Monday -Friday from 8 a.m.-5 p.m.


Mailed payments should be sent to the following address:

City of Westerville
Utility Billing Department
PO BOX 6107
Westerville, OH 43086-6107


For your convenience in making payments after hours, there are night drop boxes at the following locations: 64 East Walnut Street (drive-up box, street side, opposite the flag pole) or 21 South State Street (drive-up box in the rear parking lot). Please do not place cash in any of our night drop boxes.

Interested in Budget Billing? Get more information