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Nest Rush Hour Rewards

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Enrolled in the program?

If you were enrolled in the Nest Rush Hour Rewards Program prior to March 31, 2020, the Electric Division is kindly requesting that you re-enroll for 2020. 

The Electric Division recently established a new partnership that will help facilitate this program.  As a result, participants should review and respond to the program's new terms and conditions.  No other changes have been made to the program.  Soon, you will receive a push notification or an email with instructions on how to re-enroll.  You may also check for your enrollment request by opening the Nest app on your cell phone.

New to the program? Apply now.

The City of Westerville Electric Division has teamed up with Nest, the Google-owned producer of Wi-Fi enabled, programmable, self-learning, sensor-driven thermostats to bring savings and incentives to Westerville Electric Division customers.

By enrolling in the City of Westerville's Rush Hour Rewards Program, new and existing Nest customers are eligible to receive a $75 check rebate.

Don't have a Nest thermostat?  Customers who do not own a Nest thermostat may purchase a Nest from any store and enroll once the thermostat has been installed.  Once enrolled in the City of Westerville's Rush Hour Rewards Program you will receive a $75 check incentive.

Program Eligibility

  • Available to City of Westerville Electric Division customers.
  • Nest thermostats must be installed at addresses served by the City of Westerville Electric Division.
  • You must have an active Nest account.
  • Thermostats must be registered with Nest.
  • You must have a wi-fi internet connection.

How the Program Works


When you sign up for the Westerville Electric Rush Hour Rewards Program, you give Nest permission to make minor, short-term adjustments to your air conditioning via your Nest thermostat at the request of the City of Westerville.  This small change reduces power use during periods of peak usage (or peak demand) for electricity. You'll always have ultimate control over your thermostat.

Westerville does not rely on chance to secure reasonable electric rates for customers. The Electric Division purchases power from the market, but the cost of transmission and other bill components are largely out Westerville’s control. Those prices are based on, among other things, the highest peak consumption days in any given year. Therefore, the overall cost of power in the future will be partially based on the highest days of power consumption leading up to that year.

That is to say, a day of extraordinarily high power consumption citywide in 2019 could ultimately lead to more expensive electric payments in the future for all consumers.  It is the Westerville way to look ahead and secure a safe, affordable future for residents. Together, we can make it happen.

Learn more about the Rush Hour Rewards Program from Nest. 


  • What is the purpose of the Rush Hour Rewards Program?
  • Is the Rush Hour Rewards Program optional?
  • How do I enroll?
  • Can I enroll at any time?
  • What is a "Rush Hour"?
  • What is "peak demand"?
  • What happens after a Rush Hour?
  • I have a different thermostat (not a Nest). Am I eligible to participate?
  • If I enroll in the Westerville Electric Division's Rush Hour Rewards Program, am I eligible for other utility incentives and/or product discounts?
  • How will I receive my $75 rebate?
  • Will the City of Westerville install my thermostat?
  • How will I be notified that a Rush Hour is going to occur?
  • When will a Rush Hour occur?
  • How long will a Rush Hour last?
  • Can I adjust the temperature of my thermostat during a Rush Hour?
  • How often can a Rush Hour occur?
  • I already have a Nest thermostat. Am I eligible for this program and incentive?
  • I do not have a Nest thermostat. How do I participate in this program?
  • I have a question about this program. What should I do?
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