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Expand/Contract Questions and Answers

  • What is the purpose of the Rush Hour Rewards Program?

  • Is the Rush Hour Rewards Program optional?

  • How do I enroll?

  • Can I enroll at any time?

  • What is a "Rush Hour"?

  • What is "peak demand"?

  • What happens after a Rush Hour?

  • I have a different thermostat (not a Nest). Am I eligible to participate?

  • If I enroll in the Westerville Electric Division's Rush Hour Rewards Program, am I eligible for other utility incentives and/or product discounts?

  • How will I receive my $75 rebate?

  • Will the City of Westerville install my thermostat?

  • How will I be notified that a Rush Hour is going to occur?

  • When will a Rush Hour occur?

  • How long will a Rush Hour last?

  • Can I adjust the temperature of my thermostat during a Rush Hour?

  • How often can a Rush Hour occur?

  • I already have a Nest thermostat. Am I eligible for this program and incentive?

  • I do not have a Nest thermostat. How do I participate in this program?

  • I have a question about this program. What should I do?

  • Who do I call when I have a question about my electric bill, when I want to start service or I need a final reading?

  • Who do I call to report a problem with my electric service or an outage?

  • Who do I notify when digging will be done in my yard?

  • How do I report a street light that is not working properly?

  • I think I may have a faulty electric meter. Who do I call to have it checked?

  • What should I do during a power outage?

  • Can I landscape around the transformer (or pedestal) in my yard?

  • I have trees on my property near power lines that I want trimmed or removed. Who should I contact?

  • I have tree limbs in my yard due to a storm.

  • I would like to install a deck, a swimming pool, or a privacy fence and the electric lines need to be relocated. Who do I contact?

  • My meter (meter base) is falling off the house. Who do I call to have it repaired?