What is the purpose of the Rush Hour Rewards Program?
The purchase of the program is to reduce summer peak electric consumption by pre-cooling or adjusting the cycling of your HVAC system to balance comfort and maximize energy savings.
Is the Rush Hour Rewards Program optional?
How do I enroll?
Customers may enroll by visiting www.westerville.org/nest and selecting “Apply Now.”
Can I enroll at any time?
Yes. However, Rush Hour events will not take place until the warmer months.
What is a "Rush Hour"?
The Rush Hour occurs because the City of Westerville is expecting a high electric usage period (peak demand). During a Westerville Electric Rush Hour (or event), your Nest thermostat may pre-cool your home based on your typical cooling settings and/or cycle your A/C once or twice during the event.
What is "peak demand"?
Peak demand occurs when the City of Westerville exceeds the highest (or peak) electric consumption in a 12-month period. New peaks set by our consumption ultimately leads to higher utility charges for all consumers.
What happens after a Rush Hour?
Your thermostat will return to its normal settings.
I have a different thermostat (not a Nest). Am I eligible to participate?
No. Only customers with Nest thermostats are eligible for this program.
If I enroll in the Westerville Electric Division's Rush Hour Rewards Program, am I eligible for other utility incentives and/or product discounts?
By enrolling in the Westerville Electric Division Rush Hour Rewards Program, you are not automatically excluded from applying or accepting other incentives.
How will I receive my $75 rebate?
You will receive your $75 check incentive in the mail approximately four to six weeks after enrolling.
Will the City of Westerville install my thermostat?
No. The owner of the Nest is responsible for installing the thermostat.
How will I be notified that a Rush Hour is going to occur?
You will receive a notification on your smart device from Nest and your thermostat will display a notification before and during the event.
When will a Rush Hour occur?
Rush Hours will occur between 2 p.m. and 6 p.m. on weekdays.
How long will a Rush Hour last?
A Rush Hour can last as long as four hours.
Can I adjust the temperature of my thermostat during a Rush Hour?
Yes, you always have complete control over your thermostat. During a Rush Hour the thermostat may pre-cool your home and/or cycle once or twice during the event.
How often can a Rush Hour occur?
There will not be more than 15 Rush Hour Events each summer.
I already have a Nest thermostat. Am I eligible for this program and incentive?
I do not have a Nest thermostat. How do I participate in this program?
You will need to purchase any Nest thermostat, install the device and activate your account with Nest. You then may visit www.westerville.org/nest to apply to participate in Rush Hour Rewards.
I have a question about this program. What should I do?
Please contact the Westerville Electric Division by calling (614) 901-6700.
Who do I call when I have a question about my electric bill, when I want to start service or I need a final reading?
Contact the Utility Billing division at (614) 901-6430.
Who do I call to report a problem with my electric service or an outage?
Call the Electric Division at (614) 901-6700 and press 1 to be connected to a customer service representative.
Who do I notify when digging will be done in my yard?
Call 1(800)362-2764 or simply dial 8-1-1. The Electric Division is a member of the OHIO UTILITIES PROTECTION SERVICE (OUPS). Call two working days (or 48 hours) before you dig so that underground utilities can be located to prevent accidental damage, service interruption or injury. It is a state law to call OUPS before you dig.
How do I report a street light that is not working properly?
Call the Electric Division at (614) 901-6700 and select option 3 or enter a service request online by clicking HERE.
I think I may have a faulty electric meter. Who do I call to have it checked?
Homeowners who think they have a faulty electric meter should call the Electric Division at (614) 901-6700 and select option threeto arrange an appointment for a meter technician to inspect the meter.
What should I do during a power outage?
After contacting the Electric Division by calling (614) 901-6700 and choosing option 1 to report the outage, you should unplug all non-essential appliances. Also, keep refrigerator and freezer doors closed. Continually opening and closing these doors will result in faster loss of cold air. If you think you may have heard something that may have caused the outage, please report the noise to the Electric Division by calling (614) 901-6700 and select option 1. You may also wish to follow the Electric Division on Twitter @WvilleElectric for updates on power outages.
Can I landscape around the transformer (or pedestal) in my yard?
Yes, but the Electric Division requires a ten foot clearance in all directions from the enclosure. You may install plantings closer to the enclosure, but the Electric Division reserves the right to cut down or trim plantings in order to gain safe and prompt access to the enclosure. Call the Electric Division for further information at (614) 901-6700. Please remember to contact Ohio Utilities Protection Service before digging at 1 (800) 362-2764 or 8-1-1.
I have trees on my property near power lines that I want trimmed or removed. Who should I contact?
The Electric Division at (614) 901-6700 and select option 3.
I have tree limbs in my yard due to a storm.
Fallen limbs from private property trees (i.e., not between the sidewalk and the curb) are the responsibility of the property owner. Private property limbs can be bundled as yard waste for normal yard waste pick-up, or contractors can be hired to remove the debris. For more information about bundling for yard waste pick-up, call the Service Department at (614) 901-6740.
I would like to install a deck, a swimming pool, or a privacy fence and the electric lines need to be relocated. Who do I contact?
Contact the Electric Division at (614) 901-6700 for price estimates on such projects. The structure(s) must be located a certain distance away from electric facilities to be in compliance with the National Electrical Safety Code. Next, contact the Planning and Development Department at (614) 901-6650 to obtain permits and other requirements. Finally, prior to any excavation, either the homeowner or the contractor must call the Ohio Utilities Protection Service at 1 (800) 362-2764 or 8-1-1 to have all underground utilities located.
My meter (meter base) is falling off the house. Who do I call to have it repaired?
The meter base is part of the home and is therefore the homeowner's responsibility. You will need to contact an electrician to have the meter base repaired. If desired, you or your electrician may contact the Electric Division at (614) 901-6700 and selection option 3 to have the electric service de-energized. This must be done 48 hours in advance of the time repairs are to be made. If the meter base is broken or rusted such that it can not be re-attached, the meter base must be replaced. In this case you or your electrician will need to visit the Planning & Development Department located at 64 East Walnut Street to apply for an electric permit. You will also need to decide, at the time of application, whether or not you wish to purchase a new meter base from the City as part of your permit application. You are not required to purchase the meter base in this fashion. You may instead purchase one through your electrician or from an electrical supply house. The charge for a residential meter base purchased from the City is $40.00 and will be added to your electrical permit fee. To obtain a meter base purchased as part of your electrical permit application, you or your electrician must bring the original permit receipt, indicating that you have purchased the meter base, to the Electric Division offices located at 139 East Broadway Avenue. During this visit, you can also make arrangements to have your electric service de-energized (remember - 48 hours advance notice is required) so that repairs can be safely made. Upon completion of the repairs, the City's Electrical Inspector will inspect the new meter base installation and, subject to passage of inspection, will contact the Electric Division to have your electric service restored, usually within 30 minutes.