The City of Westerville - Electric Division finished deploying advanced meters to all commercial, residential and industrial customers in 2018. These advanced meters:
- Allow for the measuring of electricity and water usage on a daily, hourly or on-demand basis.
- Provide automated meter reading.
- Provide automated outage reporting (although customers are still encouraged to call).
- Provide usage information for consumer use.
- Helps detect water leaks before a monthly, manual meter reading.
With the automated reporting of utility consumption, the City of Westerville is keeping pace with national and global competitors that are using similar technology.
Residential account holders who wish to opt-out of the Advanced Metering Initiative (AMI) may opt-out by filling out the online form HERE. In the future, additional fees may be charged to residents who choose to opt-out of the Advanced Metering Initiative (AMI). Residents who opt-out of the Advanced Metering Initiative and have an analog meter will receive a new, non-AMI digital meter.
Who owns the electric and water meters on my home or business?
All electric and water meters installed at a commercial, industrial or residential property within the city limits of Westerville, are the property of the City of Westerville.
If I opt-out of advanced metering, will I incur additional fees?
In the future, additional fees may be charged to residents that choose to opt-out of the Advanced Metering Initiative due to the expense associated with running multiple metering systems and manual meter reading.
If I have a mechanical (analog) electric meter, will I receive a new digital meter if I opt-out of the Advanced Metering Initiative?
Yes. Residents of Westerville that opt out of the Advanced Metering Initiative (AMI) and have mechanical (or analog) electric meters will receive a new, non-AMI digital meter. On the surface, new, digital meters resemble advanced meters, but do not have the same functionality. Mechanical electric meters have been in use since the advent of electric service in the early 1900s to measure usage for residential, commercial and industrial customers. While mechanical meters have served the industry very well for many years, they inherently have problems which affects usage measurement accuracy over time. Because they are mechanical, they are subject to wear, friction, vibration and temperature changes. Thus, they require calibration at regular, short interval time periods. Mechanical meters are no longer manufactured. Today, all meter manufacturers now supply electronic (digital) meters. Digital meters contain no moving parts and thus do not degrade due to mechanical defects. These new, non-AMI digital meters will continue to be read by meter readers every month. Residents who opt-out of the Advanced Metering Initiative will receive a permanent, white meter seal on their meter box. Opt-out customers may be charged an opt-out fee in the future.
If I have questions, who should I contact?
Please contact the Westerville Electric Division with questions:
City of Westerville - Electric Division
139 E. Broadway Avenue
Westerville, Ohio 43081
(614) 901-6700 (option 3)
What is an advanced metering system?Advanced meters allow for the measuring of electricity and water usage in a house or business daily, hourly or even on demand. Information is remotely transmitted to the utility company in near real time.
What are the benefits of advanced metering?
Advanced metering provides:
These features are expected to save businesses and residents money on their use of electricity and water. Further, businesses and residents in Westerville have expressed the desire to manage their energy and water usage using advanced metering technology, thereby keeping pace with national and global competitors using similar technology.
- Automated meter reading,
- Automated outage reporting,
- Utility usage information for consumer use, and
- Potential to locate water leaks prior to monthly meter read.
How is advanced metering expected to benefit the utility?The business users of energy on the electric system comprise approximately 20 percent of the customer base, but utilize up to of 60 percent of Westerville’s total electric load. With the energy savings potential that real-time monitoring offers, the utility may be able to reduce the amount of energy delivered to these sites and reduce overall energy consumption. This is expected to yield benefits for the residential customers who are not in the program yet bear a share in the cost of our total energy take.
Is there a monthly monitoring fee for advanced metering?
No. There is no monthly monitoring fee associated with advanced metering. In the future, additional fees may be charged to residents who choose to opt-out of the Advanced Metering Initiative.
Will my billing information remain confidential?Utility consumer billing information has always been, and will continue to be handled confidentially, subject to Ohio law. The City has been handling personal account information for years, consistent with Ohio law, and any data obtained via the advanced metering system would be handled in the same manner. In the event a consumer wanted to participate in a third-party energy efficiency monitoring program, that resident must give the City of Westerville Utility Billing Department written permission to release any information for that purpose.