Not interested in receiving an advanced meter? Please call the Westerville Electric Division at (614) 901-6700 or complete an opt-out
Advanced meters are now available to residential customers in the City of Westerville. Advanced meters will provide customers with expanded options to monitor and control their electric and water usage. One of these options is the Customer Care Portal which will allow users to access their electric and water usage in near real time via a secure and online portal. Click HERE to register your email address for Customer Care Portal access. Click HERE to access the Customer Care Portal once your account has been established. Residential account holders may choose not to participate in the Advanced Metering Initiative by completing this online FORM.
Advanced meters allow for the measuring of electricity and water usage on a daily, hourly or on-demand basis. Advanced metering provides automated meter reading, automated outage reporting (although residents are still encouraged to call) and utility usage information for consumer use. Advanced meters also allow for the consumer to potentially locate a water leak before a monthly manual meter reading. Meter measurement data is remotely transmitted to the utility company in near real-time enabling the customer to see this information. Most meters currently being used throughout Westerville are not automated, and much like the odometer on an automobile, simply tally the amount of electricity or water being used. They must also be manually read every month by a meter reader for the purpose of determining monthly consumption charges.
These features are expected to save utility customers money on their use of electricity and water. Further, businesses and residents in Westerville have expressed the desire to automate the reporting of their utility usage using advanced metering technology, thereby keeping pace with national and global competitors using similar technology.
Commercial and Industrial Customers
All Westerville commercial and industrial customers currently have advanced metering systems. Interested in establishing a Customer Care Portal account? Commercial and industrial account holders should call (614) 901-6702 or email AMI@westerville.org to establish an account.
The City of Westerville Electric and Water Divisions began installing Advanced Meters in the Spring of 2015 and areon schedule to complete the 2016 scheduled installations. The entire residential installation process is estimated to be completed in 2018. The City's installation schedule may be found HERE. The billing insert that was mailed to all residents may be viewed HERE.
There will be no change in rates to the Westerville customer as a result of implementing the Advanced Metering Initiative. There is no charge for installation or for accessing the Customer Care Portal. During installation, customers will experience a brief (less than five minutes) electric interruption and there will be no water interruption. Very few residents will need their water meters replaced, which will require an appointment.
Residential account holders who wish to opt-out of the Advanced Metering Initiative (AMI) may opt-out by filling out the online form HERE. In the future, additional fees may be charged to residents who choose to opt out of the Advanced Metering Initiative (AMI). Residents who opt-out of the Advanced Metering Initiative and have an analog meter will receive a new, non-AMI digital meter .