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9-1-1 Public Education

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FEMA Kids PageUsing 9-1-1

Dial 9-1-1 in an emergency - when Police, Fire, or medical services are needed right away in order to save a life, report a fire or stop a crime.

How to use 9-1-1:

  • Dial the numbers 9-1-1 from a safe place.
  • Wait for a calltaker to answer.
  • State the emergency.
  • The calltaker will confirm your name, address and phone number.
  • Remain calm, speak clearly and follow any instructions.
  • Stay on the line until the calltaker says to hang up.

From a traditional wireline phone, enhanced 9-1-1 automatically displays the caller's address and telephone number at the emergency call center. This allows calltakers to quickly send emergency services, avoiding delays that could endanger a person's life or property.

Using TTY

Westerville 9-1-1 public safety calltakers are trained to answer TTY calls as part of thei initial enhanced 9-1-1 training. When you call 9-1-1 from a TTY, you are not required to tap the TTY spacebar, but this will automatically engage the TTY on the phone system if you do.

Tips for using a TTY to request emergency services:

  • Dial 9-1-1.
  • Tap the TTY spacebar key for a quicker 9-1-1 response.
  • Wait for 9-1-1 to answer.
  • Type what help is needed; Police, Fire or Medical.
  • Type your name and address where the help is needed.
  • Answer all questions.
  • Hang up ONLY when told.