The City Hall Improvement Project is part of organizational changes to align City Manager Monica Dupee’s vision with City Council’s strategic priorities. When City Hall reopens, residents will have access to a fully centralized customer service experience where all encounters with the City can happen in one space. Read "City Hall Project: Connected Buildings Start of New Centralized Services" to learn more.

City departments and divisions that previously held offices inside City Hall have been temporarily relocated to the following locations: 

310 W. Main St.

• City Manager’s Office (City Manager, Assistant City Manager, Chief of Staff)
• Community Affairs Division
• Customer Service
• Diversity, Equity, Inclusion and Belonging Division
• Economic Development Division
• Human Resources Department
• Westerville City Council Clerk

64 E. Walnut St.

• Finance Department

Centralized Customer Service Phone Number 

The City will soon offer a centralized customer service phone number. The singular phone number will provide community members with a fully centralized customer service experience at City Hall and reduce government footprint in the historic Uptown district. Even before City Hall reopens, the centralized phone number will offer the following benefits:

• Easy Access: Simplify your interactions with the City.

• Quick Answers: Get the information you need, fast.

• Streamlined Solutions: Connect with the right department, every time.

• Friendly Service: Our dedicated customer service agents are always happy to help.

For updates on the customer service number activation and the City Hall Improvement Project, please check this page and stay tuned to the City's social media channels.

Public Meetings 

The majority of the City's public meetings, including City Council, and most Boards and Commissions meetings, will be held in Mayor’s Court at the Justice Center (229 Huber Village Blvd.) throughout the duration of the project. The Visit Westerville Board and the Parks and Recreation Advisory Board will continue meeting at Java Central (20 S. State St.) and the Westerville Community Center (350 N. Cleveland Ave.), respectively.

Meetings are also streamed live at Westerville.TV.

Project Updates

Please return to this page (www.westerville.org/CityHall) for future project updates.