FEMA Kids PageUsing 9-1-1
Dial 9-1-1 in an emergency - when Police, Fire, or medical services are needed right away in order to save a life, report a fire or stop a crime.
How to use 9-1-1:
- Dial the numbers 9-1-1 from a safe place.
- Wait for a calltaker to answer.
- State the emergency.
- The calltaker will confirm your name, address and phone number.
- Remain calm, speak clearly and follow any instructions.
- Stay on the line until the calltaker says to hang up.
From a traditional wireline phone, enhanced 9-1-1 automatically displays the caller's address and telephone number at the emergency call center. This allows calltakers to quickly send emergency services, avoiding delays that could endanger a person's life or property.
Westerville 9-1-1 public safety calltakers are trained to answer TTY calls as part of thei initial enhanced 9-1-1 training. When you call 9-1-1 from a TTY, you are not required to tap the TTY spacebar, but this will automatically engage the TTY on the phone system if you do.
Tips for using a TTY to request emergency services:
- Dial 9-1-1.
- Tap the TTY spacebar key for a quicker 9-1-1 response.
- Wait for 9-1-1 to answer.
- Type what help is needed; Police, Fire or Medical.
- Type your name and address where the help is needed.
- Answer all questions.
- Hang up ONLY when told.