- Recyclables are collected the same day as refuse. All Westerville residents receive two recycling bins. Additional containers may be purchased. For more information, call 901-6740.
- Refuse and recyclables are collected every Tuesday, excepting Monday or Tuesday holidays, when they are delayed one day to Wednesday. Regular schedules then resume the following week. Refuse and recycling containers can be put at the curb no earlier than 6:00 pm the day before collection, but no later than 7:00 am on collection day. For more information, call 901-6740.
- Excepting voting privileges, a person who works full time in Westerville but lives outside Westerville city limits is still considered a resident when registering for various city programs. For more information, call 901-6411.
- The Street Maintenance webpage contains information on the annual pavement maintenance program. Residents or other interested parties may also call 901-6650 for more information on street maintenance.
- This is a free, daily telephone check-in service for the homebound, elderly, and residents with disabilities. A computer-dialed phone contacts registered citizens daily. For more information call 901-6560.
- Safety City is a two-week program held each spring for local children preparing to enter kindergarten. Personal safety, seat belt, electrical, school bus, fire, gun, traffic, and water safety issues are discussed. Sponsored in part by the Westerville Kiwanis Club, the cost is $45 for residents and $50 for nonresidents. For more information, call 891-6140.
- For information about the Westerville City Schools, call 797-5700 or visit www.westerville.k12.oh.us.
- Westerville residents and businesses installing burglar alarms/security systems are required to obtain a permit available from the Police Records section or from the alarm system sales person. There is no cost for a residential alarm permit, but service fees will be charged for more than three false alarms during the same calendar year. Call 901-6482.
- The Westerville Senior Center, located at 310 W. Main Street, is open to people 55 years of age and older and their spouses. For more information, or become a member, call 901-6560.
Senior Citizen Check-In
- See Safe Call.
- Transportation is available for members of the Senior Center to and from select locations within Westerville school district boundaries. User donations are suggested and encouraged. For more information, call 901-6560.
Sewer (Waste Water) Service
- Westerville obtains sewer service from the City of Columbus. Residents are billed for this service monthly as part of their Westerville utility bill. Sewer usage is based upon water consumption. Westerville maintains the sewer system within its own city limits. Residents with questions about their bill should call 901-6430. Residents with sewer problems should call 901-6740.
- Westerville's zoning ordinance governs the location, size and number of advertising signs. Permits are required and signs may not be placed in city rights-of-way or on poles. For more information, call 901-6658, 901-6659 or 901-6660.
Shelter Reservations (Parks)
– Shelters located in Westerville parks can be reserved with a $25 refundable deposit. To reserve a shelter, call 901-6515.
– Smoking is prohibited in all public indoor facilities. To report a violation, call 882.7444. For information about Westerville’s smoke-free ordinance, see City Government, Codified Ordinances, Chapter 525 (Ord. 05-14, passed 5/17/05).
- All major arterial and collector streets are salted when snow and ice are less than two inches deep. All city streets are plowed when snow is deeper than two inches. If more than three inches of snow falls, a state of "snow emergency" automatically goes into effect. Cars parked on designated streets must be moved during this time or risk being towed. Call 901-6740.
Snow Removal Tips
Street Light Outage
- Residents and businesses are reminded that they are responsible for keeping walkways in front of their homes and businesses clear of snow and ice.
- Shovel snow to the side of the driveway, not to the street. In doing so, snow does not have to be moved as far and becomes less likely to get pushed back onto the driveway.
- If snow must be shoveled out to the road, it should be piled to the right-hand side of the driveway (on two-way streets). This allows the plow to reach the snow pile after it passes the drive, pushing less snow back into the driveway; and if a snowplow damages a mailbox, inform the Service Department at 901-6740. The department is responsible for mailboxes struck by snowplows but not for mailboxes pushed over by snow as it is plowed.
– Call 901-6700 to report a street light outage. Please be prepared to provide the location of the outage.
- The City performs pavement maintenance on roads within the city limits on a schedule that is established based on funding and condition. For more information, contact the Civil Engineer at 901-6650 or click here.
- Major thoroughfares are swept weekly, and all residential streets within City limits are swept multiple times per year. For more information, call 901-6740.
- For questions or concerns relating to storm drainage residents should contact the Service Department at 901.6740
Swimming Pools (Municipal)
- An indoor swimming facility is located at the Westerville Community Center, 350 N. Cleveland Avenue. Call 901-6500. "The Pool at Highlands Park" outdoor complex, located at 245 S. Spring Road, is operated Memorial Day thru Labor Day. For more information, call 901-POOL (7665).
- Westerville's income tax rate is 2.00%. The mandatory tax filing policy requires that all adult residents (eighteen years of age or older) and all businesses within Westerville City limits file City income tax returns. Call 901-6420 or see Permits & Forms, Income Tax.
- The City of Westerville does not collect property taxes. County governments collect property taxes on behalf of all taxing districts within their borders. For more information, contact the Franklin County Auditor's Office at 462-3696 or the Delaware County Auditor's Office at 1-740-368-1790.
- Tornado sirens in Westerville are controlled by the Franklin County Emergency Management Agency and tested each Wednesday at noon. When the weather authority issues a tornado watch (conditions are right but none have been spotted), no alarm will sound. When the weather authority issues a tornado warning (an actual tornado has been sighted) the sire will sound for three minutes and shut off for seven minutes. This sequence will continue until the immediate danger has passed. There is no "all clear signal."
- Call 901-6665 to discuss any Westerville pedestrian, speeding, traffic congestion, traffic cut-through, traffic signal operation, or parking concerns.
Traffic Sign/Signal Repair
- Call 901-6740 to report missing traffic signs. Call 901-6670 to report improperly working traffic signals. Call 882-7444 immediately to report missing traffic signs or improperly working traffic signals, which could cause accidents.
- Parking tickets and moving violations issued by the Police Division are paid at the Clerk of Court's Office, 21 S. State St. Those wishing to contest any traffic ticket must make arrangements with the Clerk of Court's Office at 901-6419, or by personally setting up a court date at this office. Personal checks, money orders, MasterCard and Visa are accepted as payment. Cash is accepted if paying in person.
- Refuse and recyclables are collected every Tuesday, excepting Monday or Tuesday holidays. During a week with a Monday or Tuesday holiday, refuse and recyclables will be collected on Wednesday, and then the normal collection schedule will resume the following week. Additional recycling containers may be purchased. Call 901-6740.
Trash--Large Item Disposal
- Residents can place most large items, including stoves or furniture, at the curb to be picked up with trash on collection day. Items that cannot be collected by law include those containing EPA-monitored refrigerants, such as air conditioners and refrigerators. These items must be disposed of through outside vendors. Carpet must be cut, bundled and tied into rolls no more than four feet wide. For more information, call 901-6740.
Trash--Christmas Tree Disposal
- These trees will be collected at the curb during normal collection days, after Christmas through February. Trees need not be cut or bundled and should not be placed in plastic tree bags. Please remove all garlands and decorations. For more information, call 901-6740.
Tree Planting & Replacement
- The Westerville Shade Tree Commission controls the planting and removal of trees within tree-lawn areas (the area between the street and sidewalk). For information about which trees may be planted in a particular tree lawn area, call 901-6598.
- Trees in the city tree-lawn area (the area between the street and sidewalk) are trimmed by city crews to provide 10' clearances from sidewalks, 12'clearances from streets, and 16' clearances from major thoroughfares. Individual property owners are responsible for trimming any trees located on their private property which hang over sidewalks or streets. For more information, call 901-6598.
Tree Replacement Due to Power Line Clearance
– The Westerville Electric Division has a tree replacement program for trees that require extensive trimming for power lines. To find out if your tree qualifies for replacement as part of this program, call 901-6700.
Tree Storm Damage
- Upon notice, the city will remove any tree or limb from a street tree that has fallen during a storm. Street trees grow in the tree lawn area between the street and the sidewalk. Call 901-6590 from 8:00 am to 4:30 pm or 882-7444 after 4:30 pm to report such occurrences. Private property owners are responsible for removing trees or branches that fall from their property onto any public or private property.
Tree Trimming & Electric Lines
- To ensure public safety, the City Electric Division trims and removes trees near live electric lines, whether on private or public property. For more information, call 901-6700.
- The City of Westerville supplies three utility services to residents and businesses: electric, water, and sewer. The Utility Billing Division also coordinates payment for refuse collection. Electric and water services are supplied by Westerville facilities, while sewer treatment and refuse services are provided by the City of Columbus and Rumpke. Charges for all four of these services are billed at the end of each month and are due on the 15th of the following month. Rate information for each service is available upon request. Checks should be made payable to the City of Westerville.
The Utility Billing customer service staff is located at 64 E. Walnut Street and is available between the hours of 8 am and 5 pm, Monday through Friday, to answer any questions you may have regarding your utility service charges. The utility customer service phone number is 901-6430.
Utility payment can occur four ways:
- Deliver payment in person to 64 E. Walnut Street, weekdays from 8:30 am-4:30 pm;
- Place payment in one of the two night box depositories located at the Municipal Building (21 S. State St.) and at 64 E. Walnut St.;
- Mail payment to directly to City of Westerville Utility Billing Division, P.O. Box 6107, Westerville, Ohio 43086-6107; or
- Register for the Westerville Utility Direct Payment Plan, which allows customers to have their payments automatically deducted from their bank accounts. For more information, call 901-6430
- Franklin County residents may pick up voter registration applications at the Westerville Public Library, 126 S. State Street; the Clerk of Council's Office, 21 S. State Street; or the Deputy Registrar, 17 Cherri-Park Square. Delaware County residents may pick up voter registration applications at the Westerville Clerk of Council’s Office, 21 S. State Street. For more information, call the Franklin County Board of Elections at 614-462-3100 or the Delaware County Board of Elections 740-833-2090.
- A year-round lawn watering system is in effect to better manage available water resources. These restrictions apply only to lawn watering, not garden, shrub and tree watering or car washing. Residents at odd-numbered addresses may water lawns only on the odd-numbered days, and residents at even-numbered addresses may water lawns only on even-numbered days. Noncompliance can lead to citations and fines. Call 901-6770.
Water Main Flushing
- Water mains are flushed each year to maintain water quality and ensure longevity. When mains and hydrants are being flushed in a particular area, water may appear slightly brown or red in color for a short time. Avoid washing light-colored clothes to prevent discoloration. Allow water to run from the tap for a few minutes to clear.
- See Utility Services.
Water System Maintenance
- The Service Department maintains and repairs all water mains, valves and fire hydrants. Call 901-6740.
- Water supply for the entire city comes from Alum Creek. The Westerville Water Plant is capable of supplying 7.5 million gallons of water daily to Westerville residents and businesses.
Water Treatment Plant
- Located at 312 W. Main Street, the Westerville Water Plant treats up to 7.5 million gallons of water daily through an eight-stage, 24- hour process. Portions of this process include screening, softening, settling, taste and odor control, pH adjustment, filtration, fluoridation and chlorination. Call 901-6770.
- Westerville's water supply is monitored continuously and tested every four hours to ensure that it meets or exceeds Ohio Environmental Protection Agency standards.
- Yard waste is collected every Monday. Residents should place yard waste at the curb between 6pm on Sunday and 7am on Monday. For more information, call 901-6740.
- Zoning is used in Westerville as an important tool to preserve property values. Land areas within Westerville are zoned for single family dwellings, two-family units, apartments, offices, commercial and industrial uses. Zoning information is available through the City's GIS website or via downloadable pdf map. Visit the Planning and Zoning section of the Planning and Development Department page for more information.