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 FAQs
Q.  Do you read our meters every month?
Q.  How do you read my water meter when the meter is inside my house?
Q.  The meter reader left a card for me to use in recording my meter readings.  How do you read the meters?
Q.  My usage is high – can the meter be running fast?
Q.  My utility charges seem high this month. Can you explain why?
Q.  What are the current rates for electric, water, sewer and refuse services?
Q.  Why are sewer charges higher than water charges?
Q.  Can I get on a budget to pay my utility charges?
Q.  Why didn’t I receive a bill this month?
Q.  Where can I pay my bill?
Q.  Can I pay the utility charges with credit card?
Q.  Although I have signed up for the bank draft option of bill payment, I still receive a monthly bill. Why is that?
Q.   I can’t pay my entire bill this month. Will you accept a partial payment?
Q.   Can I get assistance in paying my utility charges?
Q.  How do I initiate utility service with the City of Westerville?
Q.  When will I receive my utility bill?
Q.  What other payment options are available to utility customers?
    

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